Greater than seven out of ten Belgian customers by no means (or virtually by no means) return gadgets that they’ve ordered on-line. It is because they solely order gadgets that they wish to preserve. Belgians are ordering on-line extra usually, with 40 % of all purchases taking place on-line.
Ecommerce in Belgium has grown steadily through the years. In 2023, customers within the nation spent 16.3 billion euros on-line. This was a rise of 10.7 % in comparison with a yr earlier.
In accordance with a shopper report from logistics software program supplier Descartes, 40 % of all purchases in Belgium occur on-line. That is greater than a yr earlier, when the share was nonetheless 33 %.
On-line procuring due to pricing
However why do Belgians more and more select to buy at on-line shops? The Belgian On-line Shopper Survey, launched by ecommerce federation Becom, says that Belgians store on-line due to they will examine product costs (37 %). And 1 in 3 mentioned that they store on-line as a result of it’s cheaper. One other 30 % mentioned that they will discover higher reductions on-line.
85% of Belgian web shoppers discover it essential that on-line shops incorporate sustainable practices
When selecting an internet vendor, Belgians discover pricing essential. That features transparency and reductions. Additionally they need on-line retailers to offer information safety, in addition to a safe cost surroundings with a number of cost strategies. However in keeping with the report, 85 % of Belgian web shoppers discover it (probably the most) essential that an internet store incorporates sustainability in its enterprise.
Sustainable on-line shops
In accordance with the respondents, a sustainable on-line retailer focuses on environment friendly transport (44 %), has a pickup level (40 %), makes use of sustainable, environmentally pleasant packaging (35 %), provides sustainable services or products (33 %), and recycles outdated merchandise (33 %).
Low return charges
One of many most important points in sustainability and on-line procuring, is the quantity of returned gadgets. Most of these things find yourself in landfills or are incinerated, contributing closely to greenhouse fuel emissions.
64% of Belgian web shoppers that always purchase trend, by no means return their gadgets
Evidently Belgian customers are keen to contribute to a extra sustainable ecommerce market, as 73 % of them by no means or virtually by no means return gadgets. The style sector is well-known for its excessive return charges, however in keeping with the report, 64 % of Belgian web shoppers who usually purchase trend gadgets, (virtually) by no means return them.
