A majority of 73 % of on-line retailers and repair suppliers in Italy are happy by providers offered by know-how companions and businesses. No less than 71 % are additionally happy by their cost programs. Nevertheless, many of the firms are dissatisfied with modern applied sciences, like AI.
These knowledge come from new analysis by Casaleggio Associati, a digital consultancy company in Italy. The analysis known as ‘The companions of Ecommerce firms’ analyzes companions and providers that ecommerce companies in Italy typically select. The outcomes had been introduced on the Italian Commerce Summit in October.
Dissatisfied with modern applied sciences
In line with the analysis, the very best satisfaction charges got to know-how companions and businesses (73 %), cost programs (71 %), advertising providers (62 %) and promoting providers (64 %). The bottom satisfaction fee was seen in areas associated to modern applied sciences (33 %).
Investing in new suppliers
Nearly all companies stated that they’ll put money into new suppliers within the subsequent yr. Particularly in modern applied sciences (69 % indicated ‘excessive’ or ‘new’ funding). Ecommerce platforms (65 %) and advertising providers (60 %) had been additionally typically named as providers that can obtain greater investments than unusual operations.
‘Firms typically put money into new suppliers due to the necessity for innovation’
The businesses had been additionally requested about their causes for looking for new suppliers. Most of them named the necessity for innovation (56 %). The necessity to cut back prices (38 %) was additionally typically talked about. Market or buyer growth (34 %), technical issues or limitations (33 %), service deterioration (25 %), poor help (18 %), and relationship deterioration (14 %) had been different frequent components.
